Head Receptionist

We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist at Harbour Vets Portsmouth Location: Harbour Vets Portsmouth Contract: Permanent Hours: 40 hours per week Shift Pattern: Monday - Friday About Harbour Veterinary Group Take a look at the practice here: Harbour Veterinary Hospital, Portsmouth - CVS Vets 24/7 | CVS Vets About the role: Day-to-day responsibilities will include: Managing the Receptionist team, including training and providing support and guidance Creating and managing the team rota Supporting with Recruitment and liaising with the internal recruitment team Account Control & Debt Management Manage the processing of insurance claims Assist in the management of our Healthy Pet Club Additional Day-to-day duties of the role will include: Answering phones and booking appointments Responding to queries via phone, in person and email Registering new clients Completing insurance forms Dispensing medications Taking payments And most importantly; providing a warm and welcoming experience to our clients arriving at the practice What we're looking for in our Veterinary Head Receptionist: Previous Receptionist experience is essential, veterinary experience is a plus! Resilient with the ability to cope with potentially distressing and emotional situations An excellent communicator with strong empathy Excellent customer service skills and experience in dealing with members of the public A positive attitude and excellent teamwork skills Proficiency in Microsoft Office and other database management and operating systems What we can offer you: We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below: Salary will be dependent on skills and experience And all the usual CVS Vets benefits! You can find a full list by clicking here: CVS Employee Benefits- what we can offer you! To apply for this position please click 'Apply Now'.